Customer satisfaction is our No.1 priority. We aim to provide a seamless experience for every transaction. If you are not satisfied with the product for any reason, please review the terms below to help us resolve the issue efficiently.

Cancellation Policy

You can cancel an order until it has not been shipped from our warehouse. Shipping status is communicated via Email within 24 hours of order placement.

• Refunds for prepaid orders are made to the original payment method.
• No refund is applicable for Cash on Delivery (COD) orders unless already paid.
• You can modify the shipping address before we process (pack) the order by calling us at +91 90985 09227
• Refunds for online payments will be credited within 7–10 working days.
• No refunds will be given for taxes, duties, tariffs.
•  All decisions made by Balaji Lace Center is final

Return / Exchange Policy

We ensure products are delivered in the best condition. In rare cases where:

• An incorrect item is shipped,

Please contact us within 48 hours of delivery via email or phone. Preserve all packaging and the product itself.

• A replacement will be shipped at no extra cost.
• If not in stock, we’ll ask you to choose an alternate product of similar cost.

Important Guidelines:

• No refund or exchanges will be entertained except for wrong item ( Design Change) receipt
• Returned products must be unwashed, unused, unstitched, and undamaged.

Claiming Refunds

• Online Transactions: Refunds are made to the original payment source (card, net banking, PayPal, etc.).
• COD Orders: Refunds are via credit coupon only. No cash refunds for COD.
• Cash on Delivery (COD):
• Available for orders above ₹500/- and below ₹2000/-.
• We reserve the right to cancel COD orders based on location, item type, or order quantity.
• To avoid COD restrictions and ensure smooth delivery, we recommend prepaid orders.

Claiming Missing Items

• If any item is missing from your order:
• Contact us immediately via email/WhatsApp
• Provide the unpacking video of the shipment received.
• Claims without proof (video evidence) may not be entertained.

Product Availability

If products are out of stock after ordering, we will offer alternatives or issue a refund if no option is accepted.

Color & Description Disclaimer

All specifications are approximate. Variations in color and size may occur due to lighting, photography, or batch differences. We cannot guarantee exact product matches as seen on screens.

Note: All returns and replacements are subject to the company’s discretion. We are not obligated to accept returns unless the case warrants it based on merit.

If you still have queries, please write to us at balajilacecenter@gmail.com We usually respond within 1–2 working days.